Terms of service

The service

We provide a hosted platform that reads authorised marketing, analytics, ecommerce, CRM and website data, produces findings and, where you authorise it, executes changes through provider APIs on your behalf.

Your accounts and authority

You confirm that you are authorised to connect each advertising, analytics and business system you link to a workspace, and to permit changes to those accounts under the policies you configure.

You are responsible for the users you invite, the roles you assign and the guardrails, approval matrices and autopilot settings you enable.

Automated actions

Actions only execute within the object set, values, spend exposure and expiry authorised by an approval or by your workspace policy. You remain responsible for the commercial consequences of the policies you set.

Estimated impact figures are modelled projections based on stated assumptions. They are not guarantees of revenue, profit or performance.

Fees and billing

Subscriptions are billed in advance through Stripe on the plan and cycle you select. Trials convert to paid subscriptions unless cancelled before the trial ends. Fees are exclusive of taxes unless stated.

Plan entitlements, including workspace limits, are enforced in the product. Exceeding them may require an upgrade before additional workspaces can be created.

Acceptable use

You may not use the platform to breach a provider's terms, to access accounts you do not control, to circumvent rate limits or to process data you are not permitted to process.

Intellectual property

We retain all rights in the platform. You retain all rights in your data and your clients' data. You grant us the limited licence needed to operate the service for you.

Availability and support

We work to keep the service available and publish incident information when material disruption occurs. Provider outages, quota changes and API deprecations may affect specific connectors.

Liability

To the maximum extent permitted by law, neither party is liable for indirect or consequential loss. Our aggregate liability is limited to the fees paid in the twelve months preceding the claim. Nothing limits liability that cannot be limited by law, including under Australian Consumer Law where it applies.

Termination

Either party may terminate at the end of the current billing period. On termination you may export your data, after which it is deleted on the schedule described in the data processing addendum.